Refund policy
Return and Refund Policy
Thank you for shopping with us at Drip! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward return and refund policy to make the process as smooth as possible.
Eligibility for Returns:
- You have 30 days from the date of purchase to return items for a full refund or exchange.
- Products must be unused, unopened, and in their original packaging. Due to hygiene and safety concerns, items that have been opened, used, or damaged are not eligible for return.
- If your order is defective, damaged, or contains an incorrect item, please contact us immediately for assistance.
How to Request a Return:
- Contact Us: Reach out to our customer service team at dripl8x@gmail.com. Please provide your order number, the product(s) you're returning, and the reason for the return.
- Return Authorization: Once we review your request, we will send you a return authorization and instructions. Please follow the provided return instructions carefully.
- Shipping: For eligible returns, you will be responsible for the return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service to ensure your return is safely delivered.
Refund Process:
- Refunds will be processed to the original payment method used at the time of purchase.
- Once your return is received and inspected, we will notify you via email regarding the status of your refund. Please allow 5-7 business days for the refund to be reflected in your account.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Note: This Return and Refund Policy is subject to change. Please review it periodically to stay updated on any modifications.